Dbw

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Refund/Cancellation Policy

Deposits for services are non-refundable. Refunds, returns, or cancellations are subject to the following terms:

• Digital products, including but not limited to e-books, courses, webinars, and downloadable content, are non-refundable once accessed or downloaded.

• Service-based products, including consultations, coaching sessions, and event registrations, may be canceled up to 48 hours before the scheduled service for a partial refund, excluding the deposit.

• Physical products may be returned within 10 days of receipt in their original, unused condition for a refund or exchange. Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

• Any refunds issued will be processed within 15 business days of approval.

• Chargebacks and disputes will be handled in accordance with our policies. Failure to contact customer support before initiating a chargeback may result in a permanent ban from future purchases or services. Customers must first contact customer support before initiating a dispute with their payment provider.

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Fulfillment/Shipping Policy

• Digital products will be delivered via email or account download immediately after purchase unless otherwise specified.

• Service-based products will be provided as per the agreed-upon schedule. Customers will receive an email confirmation detailing the time frame for delivery of services.

• Physical products will be shipped within 3-5 business days of order processing. Delivery times vary depending on location and shipping method selected at checkout.

• Customers will receive tracking information via email once an order has been shipped.

• If an order is delayed beyond the estimated delivery date, customers will be notified and given the option to wait or receive a refund (excluding digital products and services).

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Terms and Conditions

By using the Dear Black Woman Media website and services, customers agree to the following terms:

• All content, including digital and physical products, is for personal use only and may not be reproduced, resold, or distributed without written permission. Any unauthorized reproduction or distribution of our digital content will be subject to legal action.

• Service appointments must be scheduled in advance and require a non-refundable deposit.

• We reserve the right to refuse service to anyone who violates our policies or engages in abusive or fraudulent behavior.

• Prices, services, and policies are subject to change at any time without prior notice.

• Users must be 18 years or older to purchase services and digital products unless otherwise stated.

• By purchasing from our site, you acknowledge and accept these terms.

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Privacy Policy

Dear Black Woman Media respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

• Information Collected: We collect personal data such as name, email address, billing details, and transaction history when you purchase from our site.

• How We Use Information: Your data is used to process transactions, provide customer support, improve our services, and send updates or promotional material (if you opt in).

• Data Protection: We implement security measures to protect your personal information from unauthorized access, misuse, or disclosure.

• Third-Party Sharing: We do not sell or share personal data with third parties except when required by law or to facilitate payment processing through secure providers. All third-party service providers we work with adhere to strict data protection laws, ensuring the security and confidentiality of your personal information.

• Cookies and Tracking: We may use cookies to enhance user experience and analyze site traffic. Users can disable cookies in their browser settings.

• Your Rights: You may request access, modification, or deletion of your personal data by contacting us.

For questions regarding these policies, please contact info@dearblackwoman.me.